The key accusation is that UBID Inc., an online auction company out of Memphis, TN, selling the public bad goods and not taking steps to correct faulty items sent to customers."

Why send mail saying they are investigating and then they forget the customer query. I know . . . they are making sure the warranty period expires. Here is the actual mail about the faulty monitor. Ubid first acknowlodges the need to correct the monitor problems . . . it starts at the bottom of this page . . . dated October 1989. You "further researched" until there was no warranty and thought no responsibility. THINK AGAIN . . . Court action will catch up with crooked dealings.

Subject:  RE: Still waiting for answer - - monitor needs to be fixed- NOW
        [SHQ1999042500000425]
   Date:  Wed, 28 Apr 1999 12:11:15 -0500
   From:  help@ubid.com
     To:  nwchaus@earthlink.net
	 
Dear Norbert,

Thank you for contacting us.  Your monitor had a 30 day warranty with
our distributor.  Since you do not have an email proving that you
contacted us within the 30 day period they will not repair it at this
date.  I regret any inconvenience this may have caused you.

Sincerely,
Marilyn K
uBid Customer Support
Subject:  Re: Still waiting for answer - - monitor needs to be
             fixed- NOW [SHQ1999042500000425]
        Date:  Mon, 26 Apr 1999 23:22:02 -0600
       From:  norbert chausse 
 Organization:  SmartPeoples Guide 
         To:  help@ubid.com
  References:  1
Bob Boyer 
uBid Customer Support 

As you can see below the order number for the monitor is:   Order
Number: 135773 and even if you did not ask, my Customer ID is 6428990 

Norbert W. Chausse 
1709 Blue Spruce Drive 
Sykesville, MD 21784 

----------------------------------------------------------------- 

Actural Order Information provided from UBID is as follows: 
CLOSED WINNING BIDS 
             LOT 
                        DESCRIPTION 
              MY BID 
              WINNING 
              BID RANGE 
               CLOSED 
             28381 
                 CPD-15F13 15-Inch Sony Trinitron Tube 
                 1 of 1at $107ea. 
                 $97-$107 
                  Fri Sep 25, 4:52 pm PDT 
  
                 Order Number: 135773 
                 Order Status: Order Being Proccessed 

================================================================

help@ubid.com wrote: 

  Dear Sir, 

  Do you happen to remember the order number for this item?  This will 
  help me to access your account information and get to the appropriate 
  information. 

  Sincerely, 

  Bob Boyer 
  uBid Customer Support 

  > -----Original Message----- 
  > 
  > The following DID NOT HAPPEN . . . 
  > 
  >     We have received your e-mail and are currently working on 
  >     resolving your request. Occasionally we need to do further 
  >     research or contact a vendor in order to provide you with a 
  >     full resolution.  We appreciate your patience 
  >     and will be contacting you shortly. 
  > 
  >     Sincerely, 
  > 
  >     CatherineC 
  >     uBid Customer Support 
  > 
  > 
  > When will this get Ubid attention?? Please resolve in the 
  > course of normal business action soonest. 
  > 
  > Norbert Chausse 
  > webmaster  
  > 
  > ======================================== 
  > 
  > Subject:  Where/what is your answer? 
  >    Date:  Fri, 27 Nov 1998 13:34:28 -0500 (EST) 
  >    From:  frenchie@consultant.com 
  >      To:   Help@UBID.COM 
  >     CC:  nwchaus@earthlink.net 
  > 
  > Item One: Your response about a skewed and distorted 
  > picture on a monitor I bought for my 86 year old father got 
  > me a 5 Oct response that says we are working on it. Well I 
  > called UBID and was told they have no correspondence on the 
  > problem. So why did I get your ghostly message below?? Who 
  > is CatherineC,  uBid Customer Support? 
  > 
  > Item Two: The older email below your first response came 
  > from some blank minded individual. I ask about a warranty 
  > for the state of Maryland purchase (see my address) and the 
  > person tells me no warranty for states listed? None of the 
  > states listed include Maryland. Where in the h... are you 
  > hiring your help? 
  > 
  > Specific and detailed answers are requested. Are you 
  > telling me clearly that you will not fix the monitor 
  > problem and that there is no warranty program for it thru 
  > UBID? 
  > 
  > Uuntil you change this to a very positive response like 
  > fix the monitor AND provide a warranty, you realize that you 
  > are deserving of bad press. That is being accomplished via the 
  > Internet site  that is 
  > viewed by six to seven thousand people each week. I doubt 
  > if they will want to buy from UBID. I suggest you correct 
  > the situation soonest. The longer you take, the longer you 
  > get the bad press . . . and more to come. 
  > 
  > 
  > Norbert w. Chausse 
  > 1709 Blue Spruce Drive 
  > Sykesville, MD 21784 
  > frenchie@consultant.com AND 
  > nwchaus@earthlink.net 
  > 
  > 
  > =======Your Response re skewed monitor  ========== 
  > 
  > Your E-mail Request 
  > Help    Oct 5, 1989     1k 
  > 
  > To: frenchie@consultant.com 
  > From: Help  
  > Subject: Your E-mail Request 
  >                    CC: 
  > 
  >  Dear Customer, 
  > 
  > We have received your e-mail and are currently working on 
  > resolving your request. Occasionally we need to do further 
  > research or contact a vendor in order to provide you with a 
  > full resolution.  We appreciate your patience 
  > and will be contacting you shortly. 
  > 
  > Sincerely, 
  > 
  > CatherineC 
  > uBid Customer Support 
  > 
  > ================== one of my mailings to you ======== 
  > 
  > 
  > RE: Extended Warranty 
  > 
  > frenchie@consultant. Oct 3   1k 
  > 
  > To: Help@UBID.COM 
  > From: frenchie@consultant.com 
  > Subject: RE: Extended Warranty 
  >                    CC: 
  > 
  > frenchie@consultant.com 
  > 
  > My ID of 6428990 data should tell you I live in Maryland. 
  > Now the same question applies. Why would the 
  > bid not accept a request for warranty during the bid 
  > process???? 
  > 
  > 
  >                   Norbert w. Chausse 
  >                   1709 Blue Spruce Drive 
  >                   Sykesville, MD 21784 
  > 
  > I bought the Sony Trinitron from lot 28381 without 
  > a warranty because of the above problem. 
  > 
  >                    ---- you wrote: 
  > > Dear Norbert, 
  > > 
  > > Thank you for contacting us.  Do you live in one of the 
  > following states: 
  > > Alaska, Florida, Kansas, Maine, Montana, Nevada, North 
  > Dakota, South Dakota 
  > > and Vermont?  If you do uBid is prohibited by law from 
  > selling extended 
  > > warranties to people who live in those states.  Please 
  > let us know if you 
  > > have any other questions. 
  > > 
  > > Sincerely, 
  > > Matt G. 
  > > uBid Customer Support 

Can we wake up UBID to see their way clear to doing what is right and their duty? If we payed their salary . . . they would stop collecting wages!

---- The Account # is 0034367607 and the order deals with lot 28381, a SONY Trinitron 15" monitor from Gateway. The customer wants the same size and quality monitor replacement . . . now.

---- Send us Mail

Should we try the Federal or State government activities to force corrective action!

---

---

Send mail

the home page or directory.

This page is dated April 1999.